Shipping Policy
How long does it take to get my order?
Results by Nature will ship your item(s) within 7-9 business days of your order being processed and it ships through the USPS system. You will receive a confirmation email when your order is processed and a tracking number when your order has shipped. We ask that you remain patient and allow for unexpected delays in order processing and/or shipping.
Please reach out to us at hello@resultsbynature.com if it has been more than 14 days from your order date and you have not yet received your item(s).
Returns & Exchange Policy
The Returns Policy below applies only to Online Retail Customers buying on resultsbynature.com or through the ResultsbyNature App on Apple and Android
If you are a Retail Customer who purchased a Results by Nature or RbyNLash product from a website or physical location that is not resultsbynature.com please contact the spa or website from which you purchased the product. Each spa and website have their own return policy.
If you are a Wholesale Partner or Influencer Partner (a partner with an existing active Results by Nature account) with questions about returning products you ordered from Results by Nature, Inc, please contact your Results by Nature Representative.
We at, Results by Nature, believe that you should love your products and if a product isn’t the right fit for you we will make every effort to find one that is.
We will happily offer you an exchange or refund on any unused or gently used product within 14 days of your purchase if purchased through our website or app. Purchaser is responsible for return shipping and will not be given a refund on shipping costs.
Returns will be credited back to the account that it was purchased from and can take anywhere from 2 to 30 days to be seen and/or recorded back into your account depending on your banking institution.
Partial returns of Bundle & Save items, Testers, Free Items and items marked as final sale are NOT eligible for exchanges or returns.
We reserve the right to refuse exchanges or returns to anyone that we believe is abusing or misusing these policies.
To exchange or return an item please reach out to us at:
1-855-541-RBYN (7296)
OR
hello@resultsbynature.com